On May 21st and 22nd, Forum on Service Science and Operation Management Strategy was held in Zijingang International Hotel. The forum was hosted by National Science Foundation of China (hereinafter referred to as NSFC) and co-hosted by School of Management, Zhejiang University (hereinafter referred to as SOM). Professor WU Qidi, Director of Department of Management Sciences, NSFC and Professor WU Zhaohui, President of Zhejiang University and Professor WU Xiaobo, Dean of SOM attended the forum and gave addresses. Other Professionals attended the forum are: Academician GUO Chongqing from Tongji University, Academician YANG Shanlin from Hefei University of Technology, Deputy Director LI Yijun from Department of Management Sciences, NSFC, Deputy Director GAO Ziyou from Department of Management Sciences, NSFC, Chief LIU Zuoyi from management sciences and engineering division of Department of Management Sciences, NSFC, LUO Xinggang from Department of Management Sciences, NSFC, Professor ZHAO Xiande from South China University of Technology, Professor CHEN Youhua from City University of Hong Kong, Professor ZHANG Ziqiong from Harbin Institute of Technology, Professor WU Jian from Zhejiang University, Party Secretary BAO Dihong from SOM and Vice President XIA Wenli from the Sci-Tech Academy of Zhejiang University.
China is now standing at the intersection of new technology evolution, industry revolution and economy transformation. With society and technology advancing, the connotation and denotation of modern service industry is constantly changing and expanding. Like traditional service, modern service still regards people as subject while adding service related to internet into its content. In the 2015 government work report, Premier LI Keqiang first mentioned internet plus initiative, after which internet plus became a hot word in China. The public got excited, some people even started to calculate how much policy bonus they can get and from where. Yet, academician GUO Chongqing warned us on forum that internet plus is disruptive innovation and the process is not easy, it’s painful even confrontational, but the outcome would be a brand new economic society.
In order to know how service science and operation management should react in the context of internet plus, the characteristics of internet economy should be clarified. The internet economy is open, public involved, disintermediated, equal and fair. It weakens spatial differences and information asymmetry while strengthens predominant position of customers. Attendants of the forum gave speeches on the same theme, they introduced current work and latest development of service sciences and operation management and also looked into the prospect future in this area. In the discussion session, people had in-depth exchanges of views and shared their insights with those who don’t address.
