Workshop’s Topic: Many e-tailers recently adopted a new service - offering Instant Return Credit (IRC), an in-store credit, immediately upon an online return claim, without requiring the return to be received or verified. Improving consumers’ temporary budgets, IRC helps resolve the mismatch between products and consumer tastes and thus converts online returns into new sales. However, it is prone to costly fake returns from opportunistic consumers. We take the initiative to study whether and how retailers should adopt IRC and its implications for pricing strategy, profit, and consumer welfare.

Time and Location: 10:00-11:30 AM (GMT+8), Room A523 (School of Management)

Language: Bilingual (Chinese and English)